Thank you for shopping with FJNIK! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. Please read our Refunds and Returns Policy carefully to understand the process.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Timeframe: You must initiate the return within 30 days of receiving your order.
- Condition: The item must be unused, in its original packaging, and in the same condition as you received it.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
2. Non-Returnable Items
Certain types of items cannot be returned, including:
- Items that have been used or damaged after delivery.
- Products with missing parts or accessories.
- Customized or personalized items.
3. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer support team at shirleywu0421@gamil.com with your order number and the reason for your return.
- Receive Return Authorization: Our customer support team will respond with a Return Authorization (RA) number and instructions on how to return your item.
- Package the Item: Safely package the item in its original packaging. Include the RA number inside the package.
- Shipping the Item: Send the package to the address provided in the return instructions.
4. Return Shipping Costs
- Refundable Returns: If your return is approved, you will be responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Faulty or Incorrect Items: If you received a faulty or incorrect item, FJNIK will cover the return shipping costs. Please include photos of the item in your email when requesting a return.
5. Refund Process
Once we receive your returned item and verify its condition, we will process your refund. The time it takes to receive your refund may vary depending on your payment method:
- Credit Card Refunds: It may take 5-10 business days for the refund to appear on your credit card statement.
- Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
6. Exchanges
If you would like to exchange your item for a different size or color, please follow the return process outlined above and place a new order for the desired item.
7. Customer Support
If you have any questions or need assistance with the return process, please contact our customer support team:
- Email: shirleywu0421@gamil.com
- Business Address: FJNIK Co., Ltd., Shenzhen, Guangdong, China
8. Changes to This Policy
We reserve the right to modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.